top of page

Terms & Conditions

Refunds and Returns Policies

ALL SALES FINAL AFTER 14 DAYS

 

Returns/Exchanges are permitted within 7 days with the following criteria:

  • You have the original sales receipt/order confirmation

  • Merchandise is in new condition with original packaging

  • You must contact Wert Music in advance to facilitate any return request

 

Store credit issued for items returned between 7 – 14 days after original purchase.

 

Refunds will be issued based on the original method of payment. Cash refunds over $50.00 will be issued by check via mail only.

 

NO REFUNDS/EXCHANGES ON:

  • Printed Music, Media, Software

  • Small wind instruments, i.e. harmonicas, kazoos

  • Strings and microphones

  • Special order items

 

Layaways require monthly payments to remain active and must be paid off within 4 months. Inactive layaways will be charged a 20% restocking fee and credit will be issued for the purchase of other merchandise.

Refunds and Returns

Privacy Policies

Our goal is for our customers to purchase music products at affordable prices with a safe enjoyable experience. One of our top priorities is to respect the privacy rights of anyone who visits or purchases products from us. We do not release personal information about our individual customers and visitors without their permission. The information you enter on our site is held in confidence between you and this website. We do not sell, trade, or rent your personal information to others. We do collect information from our customers and visitors, which is used to process orders and to improve your shopping experience with us!

We occasionally send product updates and special offers to those customers and visitors who have signed up to receive such information. You can be removed from our email list at any time by responding to a mailing with ‘Remove’ in the subject field.

Privacy Policies

Secure Online Ordering

Security is a very important part of having a safe and enjoyable online experience. This site uses the latest technology to protect all the information you send and receive during the checkout process. The connection between your browser and our server is encrypted with industry leading SSL technology. SSL encrypts all your personal information, including credit card number, name, and address, so it cannot be read as the information travels over the internet. Your browser must support SSL.

Secur Online Ordering

Delivery Options and Information

We currently offer free delivery to any Tri-State (KOI) area school.

You may also choose to pick up any order at one of our stores. Select preferred store at checkout and a store associate will call or email you as soon as your order is ready for pick up. Please allow up to 3 to 5 business days for order fulfillment.

Home delivery is also sometimes available in certain areas. Please call for details.

Mailing or shipping to areas outside of the Tri-State is also possible. Shipping costs will apply. Please call for details.

Delivery Options and Info

Additional Terms and Conditions

Click on the section below to see the detailed terms and conditions for our Complete Care and Replacement Plan (CRRP) or our instrument rental terms and conditions. 

Complete Repair and Replacement Plan (CRRP) for Instrument Rental This plan is provided automatically as a part of your total monthly payment ($5.00 per month). This fee is payable in advance, due at the same time as the rental and does not apply to ownership. We will repair the instrument during the period of this agreement if it is damaged or fails to perform due to any reason other than misuse or marching field abuse. Minor scratches and dents that do not affect the playing condition of an instrument are not considered as “damage." Wert Music must make all adjustments and repairs. DO NOT attempt any repairs on your own as this may void coverage. Wert Music reserves the right to pick up the instrument for periodic checks and maintenance. If an instrument is destroyed by either fire or accidental damage, or lost by theft, Wert Music will replace it with an instrument of equal value at no charge provided reasonable proof of such loss is presented. Theft must be reported to the local police within 48 hours of discovery. Instrument accessories such as (but not limited to) mouthpiece, ligature, sticks, reeds, straps, stands, and other accessories are not included in this plan. This plan applies only when all rental fees are current and only while this rental agreement is in effect. A claim for repair or replacement does not alter the terms of this agreement and your obligation to pay rent continues while repairs are being made. OHIO customers, should you wish to rent an instrument without this optional plan you will be required to pay a security deposit of $100.00 (cash only) and agree to pay all cost to maintain, repair or replace the instrument in the event of loss or damage. This deposit will be refunded when the instrument is returned provided it is in the same condition as rented with consideration to normal wear and tear.

Rental Contract Terms and Conditions This plan is provided automatically as a part of your total monthly payment ($5.00 per month). This fee is payable in advance, due at the same time as the rental and does not apply to ownership. We will repair the instrument during the period of this agreement if it is damaged or fails to perform due to any reason other than misuse or marching field abuse. Minor scratches and dents that do not affect the playing condition of an instrument are not considered as “damage." Wert Music must make all adjustments and repairs. DO NOT attempt any repairs on your own as this may void coverage. Wert Music reserves the right to pick up the instrument for periodic checks and maintenance. If an instrument is destroyed by either fire or accidental damage, or lost by theft, Wert Music will replace it with an instrument of equal value at no charge provided reasonable proof of such loss is presented. Theft must be reported to the local police within 48 hours of discovery. Instrument accessories such as (but not limited to) mouthpiece, ligature, sticks, reeds, straps, stands, and other accessories are not included in this plan. This plan applies only when all rental fees are current and only while this rental agreement is in effect. A claim for repair or replacement does not alter the terms of this agreement and your obligation to pay rent continues while repairs are being made. OHIO customers, should you wish to rent an instrument without this optional plan you will be required to pay a security deposit of $100.00 (cash only) and agree to pay all cost to maintain, repair or replace the instrument in the event of loss or damage. This deposit will be refunded when the instrument is returned provided it is in the same condition as rented with consideration to normal wear and tear.

bottom of page